Returns/Operations Supervisor

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Company Background:

Gilt Groupe provides invitation-only access to high-end fashion and luxury brands at highly discounted prices. The company currently works with a roster of nearly 400 up-and-coming and established brands in the women's, men's, children's, beauty, and home fashion categories.

Gilt Groupe was founded by an experienced team with proven track records at successful luxury fashion companies. Gilt Groupe is a fully funded company and is currently based in the vibrant Chelsea neighborhood in New York City.

Job Description:

The Returns Supervisor will be responsible for accurately and efficiently processing customer returns, determining disposition of inventory, and returning stock to sellable inventory. This position will be based out of our warehouse location at the Brooklyn Navy Yard.

Responsibilities (include, but not limited to):

•    Document/blueprint RMA process from customer RMA creation to reconciliation of inventory
•    Recommend updates to RMA user interface and partner with technology team to implement changes
•    Monitor time-to-receipt of returns (work with UPS to provide manifest of all delivered packages to warehouse)
•    Daily reconciliation of inventory comparing items processed against warehouse inventory levels
•    Communicating and quickly resolving customer support issues including but not limited incomplete RMAs, incorrect RMAs, misships, etc.
•    Processing exceptions and returning incorrect items correctly to inventory
•    Making judgements on damaged goods vs. sellable inventory vs. product refurbishing vs. dry cleaning
•    Communicating non-returnable items to customer service
•    Partner with Customer Service to create consistent processes for handling exceptional returns
•    Ensure all return packages arriving to the warehouse are processed in a timely manner
•    Weekly reporting and analysis of return reasons and partnering with Customer Service to distribute to senior management
•    Development of team goals
•    Ad hoc analysis and support to Operations team

Qualifications:

•    College degree required
•    Inventory management experience
•    1-3 years work experience
•    Experience with a WMS system and its’ functions
•    Strong Excel skills
•    Experience in Logistics requested but not required
•    Interest in fashion, retail, and ecommerce
•    Ability to work in a fast-paced, dynamic environment
•    Proven track record of managing projects independently
•    Strong planning and organizational skills
•    Ability to communicate effectively with various team members

If interested, please send your resume to [email protected]