Network Operations Manager

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Company Background:

Gilt Groupe provides access, by invitation only, to Men's, Women's, Children's, Beauty, and Home coveted fashion and luxury brands at prices up to 70% off retail. Each sale lasts 36 hours and features hand selected styles from a single designer. The business model, based on urgency and scarcity, offers extraordinary goods at incredible prices, but only for a limited time. All of these sales occur daily at noon, driven by daily email reminders and alerts to a private membership. Most of the hot items are sold within the first 10 minutes, with the bulk of sales occurring within the first 90 minutes.

Responsibilities include (but not limited to):

  • Manages the District Network Operations Center.
  •  Assists with the development of business processes to ensure the service level to customers and improve the overall quality and performance of the department.
  •  Develops and implements standards, procedures, and processes for the Network Operations group.
  •  Participates in strategic network planning, tactical operation planning, and the development of contingency operation plans.
  •  Plans and manages support of new technologies including wireless, network performance, and reliability.
  •  Estimates project costs and prepares project plans.
  •  Confers with and advises administrators, user representatives, and technical personnel regarding development and design of wide area and local area networks.
  • Prepares recommendations on monitoring and analysis tools.
  • Participates in the development and implementation of policies and procedures regarding network equipment, maintenance, and monitoring.
  • Prepares status reports.
  • Maintains inventory of equipment acquisitions, installations, designs, and modifications.
  • Participates in the development of requisitions, bids, and specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
  • Schedules routine system maintenance.
  • Develops and maintains system architecture and operational documentation.
  • May provide technical assistance over the phone in regards to problems.
  • Performs related duties as assigned.

 Required Skills/Experiences:

  • Masters in Computer Science
  • NOC, Network Operations Center Management, Network Development
  • Proven experience in design and operation on medium and large scale networks (preferably service providers
  • Experience on LLU access technologies and network infrastructure
  • Alarm management, fault reporting and clearance, RFOs, escalations, 1st line network diagnostics, repair and restoration
  • Troubleshooting of complex networks problems
  • Hands-on Cisco networking equipment (Routers, Switches, DSLAMS, Remote Access Servers, PIX, Firewalls)
  • Scripting experience (Perl or Shell scripting)
  • 4+ years experience in telecom voice, data, IP and transport networks
  • Prior experience in a Senior Management role within a network management operation
  • Excellent knowledge of TCP/IP, PPoE, RADIUS, SNMP, DHCP etc.
  • Ethernet, SDH and LLU knowledge
  • Strong working experience with UNIX and common programming languages (PHP, Perl, Bash, C...)

 

If interested, please send your resume to [email protected]