Job Description:

The desktop support group provides technical support to employees for network infrastructure and internal desktop systems (software and hardware).  This group is responsible for installs, configures and troubleshoots desktop systems, workstations, server and network issues.

Responsibilities include (but not limited to):

• Includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and equipment to ensure optimal workstation performance.
• Troubleshoot problem areas (in person, by telephone, by remote desktop or via e-mail) in a timely and accurate fashion, and provide end-user assistance where and when required.
•  Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software, telephony devices, and voice/data products Handle cell phone activities/issues such as upgrades, replacements, new activations.
• Accurately log and distribute all support activities in issue tracking application, acknowledge, troubleshoot, and resolve all assigned tickets; escalate and follow through when necessary.
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
• Accurately document all procedures, product and support info in company wiki as required.

Qualifications:

• Bachelors degree required

• Must have both Mac and PC experience. 

• Needs to be strong in Mac.  (must have worked at an Apple store for more than one year)

 

If interested, please send your resume to [email protected]