Job Description:

Since its inception in 2007, Gilt Groupe has experienced tremendous growth. As the business continues to expand and evolve, we strive to maintain our luxury branding, high-quality product and focus on a premium customer experience. Working from our corporate headquarters in Chelsea and dynamic warehouse location in Brooklyn, the Operations team works in conjunction with Marketing, Merchandising, and Engineering to ensure the customer receives a first-rate experience shopping on our site.

The VP, Operations will be responsible for overseeing day-to-day operational processes that impact Gilt Groupe’s members and customers. In partnership with the Chief Operating Officer, he/she will develop and execute strategies to support aggressive growth plans and deliver a superior customer experience. The successful candidate will achieve results by designing, improving and implementing operational processes and systems to improve company performance, monitoring performance and resolving issues swiftly, and allocating resources as needed to drive results and meet changing priorities.

Responsibilities (include, but not limited to):

•    Direct an Operations staff of 50+ (including our Customer Service, Sales Operations, Logistics, Inventory, and Quality Control teams)
•    Manage the process, staff and budgets of each department to achieve quality, service and cost goals.
•    Drive the sale creation and execution process, ensuring that sales are produced on schedule and meet our high-level quality and customer experience objectives.
•    Lead customer service programs, ensuring customers receive level of service consistent with branding and objectives.
•    Oversee order fulfillment and delivery; managing processes and relationships with fulfillment and transportation providers.
•    Develop operational plans to support aggressive short-term and long-term growth.
•    Partner with peers in Marketing, Merchandising and Engineering to facilitate new business initiatives and achieve revenue targets
•    Mentor Director-level talent
•    Act as on-site manager of our Brooklyn warehouse facility

Required Skills/Experience:

•    10+ years experience with Direct-to-Consumer Fulfillment and Call Center Operations.
•    Experience managing an operating budget of at least 20M and staff of at least 100 people
•    Demonstrated ability in scaling operations in a hyper-growth environment
•    Ability to balance day-day results with strategic planning
•    Demonstrated leadership ability and strength building external/internal partnerships
•    Demonstrated ability to exercise sound judgment in a variety of situations
•    Strong communication and interpersonal skills
•    Bachelor’s Degree required. Industrial Engineering degree a plus.

If interested, please send your resume to [email protected]