Cisco VOIP Engineer
Company Background:
Gilt Groupe provides access, by invitation only, to Men's, Women's, Children's, Beauty, and Home coveted fashion and luxury brands at prices up to 70% off retail. Each sale lasts 36 hours and features hand selected styles from a single designer. The business model, based on urgency and scarcity, offers extraordinary goods at incredible prices, but only for a limited time. All of these sales occur daily at noon, driven by daily email reminders and alerts to a private membership. Most of the hot items are sold within the first 10 minutes, with the bulk of sales occurring within the first 90 minutes.
Job Description:
Gilt Groupe, a growing, fast-paced luxury internet retailer, is currently seeking an Engineer to support enterprise-wide Cisco VOIP system technologies. The successful candidate will help design, implement, troubleshoot, analyze, and maintain corporate and auxiliary Voice over IP systems and peripherals. The VOIP Engineer will be have a team-oriented approach to projects and day to day responsibilities.
Responsibilities (include, but not limited to):
• Trouble shoot and maintenance of VoIP in a corporate environment
• Plan and recommend system/network architecture for VoIP, Traditional TDM based phone systems and other supporting technologies such as United Communications and Unified Messaging.
• Maintain technical role in support of VoIP, Unified Messaging, Unified Communications, and traditional TDM phone systems.
• Provision and maintain Cisco Ip phone 7940 Series, and Ploycom 7000 Series.
• Develop and maintain ongoing QoS and other network designs and parameters in coordination with Network Engineering.
• Ensure the stable and reliable connectivity of all networked systems.
• Circuit Provisioning
• VOIP design, implementation, and support
• Wireless e-mail device implementation and support
• Moves, adds, and changes for telecommunication equipment
• Provide management reports for telecommunications performance and utilization
• Provide and maintain architectural documentation of telecommunications infrastructure
Qualifications:
• 5+ years experience in network and/or telecommunications industry – experience with VOIP
• 3+ years experience with Cisco phone systems - experience with Interactive Intelligence
• Cisco Blackberry and IPhone experience is desired
• VOIP Engineer – experience with sip and skinny
• BA/BS degree
• Must have Call Center experience and hands on with Interactive Intelligence product “Customer Interaction Center”
If interested, please send your resume to [email protected]
