Job Description:

Since its inception in 2007, Gilt Groupe has experienced tremendous growth. As the business continues to expand and evolve, we strive to maintain our luxury branding, high-quality product and focus on a premium customer experience. Working from our corporate headquarters in Chelsea, the Technology team works hard to ensure all components of Gilt.com and its sister sites run smoothly and effectively.

The VP, IT Operations will lead all technology operations for Gilt Groupe and its subsidiaries, including but not limited to Gilt.com, Gilt Japan, Gilt Fuse and future subsidiaries.  The ideal candidate will have 10-15 years of experience in information technology, showing a track record of increasing levels of responsibility in daily technology operations.  This role reports to the Chief Information Officer.  Your peers include Vice Presidents of Engineering, Program Management, Internal IT and Technology.

Responsibilities (include, but not limited to):

•    Oversee technology operations of a growing, large-scale website in multiple geographies: warehouse management systems at multiple locations, customer relationship management systems, call center systems, inventory management systems, general ledger, order management systems, enterprise resource planning systems, data warehouses, EDI, etc.
•    Direct and develop Technology staff at an organization operating and maintaining business and IT systems in excess of $1B of e-commerce revenue, 50K daily shipments, and $2.5M in hourly revenue from millions of active users.
•    Lead Technology team in providing 7x24 support for a $1B e-commerce web site serving millions of customers in multiple geographies
•    Develop and maintain a network operations center for proactive 7x24 incident reporting, escalation, and resolution for all key business and web systems.
•    Create and operate a multi-company and multi-geographic code deployment process for managed server locations at Joyent, Amazon, and colocation facilities
•    Institute new plans and processes to achieve and maintain business and system controls for SOX compliance, PCI compliance, and audited financial reporting for a growing ecommerce business.
•    Establish and maintain a data warehouse system and team for offline analytical processing
•    Establish and maintain cost effective contracts, relationships with all technology vendors, delivering results within budget

Required Skills/Experience:

•    Leadership experience with an online retailer that deals with electronic payment of physical goods, inventory planning, warehouse management, and multiple business systems
•    Experience developing budgets, staffing plans, processes and systems for mid- to large-scale businesses ($500M+ in revenue)
•    5+ years of management experience hiring, cultivating, pruning, and growing operations teams with a track record of service excellence
•    Expert-level knowledge of processes for capturing, measuring, analyzing and reporting analytics on network, business system and web site operations
•    Thorough understanding of change management processes, balancing flexibility and responsiveness with business and financial controls
•    Strong communication skills with the ability to handle complex situations in a fast-paced environment.

If interested, please send your resume to [email protected]