Returns Processing Associate
Company Background:
Gilt Groupe provides invitation-only access to high-end fashion and luxury brands at highly discounted prices. The company currently works with a roster of nearly 400 up-and-coming and established brands in the women's, men's, children's, beauty, and home fashion categories.
Gilt Groupe was founded by an experienced team with proven track records at successful luxury fashion companies. Gilt Groupe is a fully funded company and is currently based in the vibrant Chelsea neighborhood in New York City.
Job Description:
Reporting to the Director of Operations, the Returns Processing Associate is responsible for researching and processing customer returns in a manner that provides Gilt customers with a world-class experience. Specifically, the associate will process inbound returns so that they can be researched, inspected and returned to inventory quickly upon receipt. The candidate must possess excellent communication skills, and be comfortable presenting information related to their work in both formal and informal discussions. Critical and creative thinking are essential. The ideal candidate will also have experience working independently while supporting an Operations team. Must have a flexible schedule and be willing to work varied hours and days.
Responsibilities (include, but not limited to):
• Research returned merchandise to understand root cause failures and the appropriate service response, and record results to assist in future customer interactions
• Inspect, process, label and return merchandise to inventory, upon receipt
• Inspect, process, label and return undelivered packages to inventory
• Research and address quality failures, particularly when an incorrect item is delivered
• Record and share return information for specific product categories with Merchandising
• Proactively communicate with the Operations team to direct research
Requirements:
• 2+ years of experience in a fast-paced environment
• Strong familiarity with computers, specifically website navigation and typing ability
• Ability to quickly and accurately record and key data
• Ability to work at a fast pace in a structured environment
• Ability to make decisions quickly
Additional Qualifications, Skills & Knowledge:
• Distribution, Customer Service or Retail experience preferred
• Strong verbal communication skills
• Knowledge of Microsoft Office: Word, Excel, Outlook (Email)
• Self-motivated and self-directed, with a positive attitude
• Accepts responsibility, accountability and takes pride in work
If interested, please send your resume to [email protected]
